– Min-hwi Cho, Deputy Manager, Sales Planning, V2 Company
Hello, I’m Min-hwi Cho, Deputy Manager of Sales Planning at V2 Company.
V2 Company specializes in operating retail stores for various fashion brands, including MLB, Umbro, Le Coq, and Guess. Leveraging the expertise we’ve gained from managing multiple brands, we ensure our stores are run efficiently and currently oversee 17 locations.
The Sales Planning Team primarily handles workforce management, revenue tracking, and store environment optimization to ensure smooth store operations.
In particular, my role involves marketing and sales management to drive revenue growth, as well as developing systems to enhance profitability and operational efficiency.
With so many stores under my supervision, I can’t be present at every location.
Managing a large number of stores naturally means managing a large number of employees. This led to challenges in attendance tracking and communication across the board. Critical information from HQ was often not shared effectively among staff, and it was cumbersome to manage employee attendance data across stores.
To address these issues, we explored several solutions and ultimately chose Shopl because it stood out as the best option for managing on-site staff and facilitating communication.
First, Shopl’s intuitive attendance feature has greatly simplified attendance management. Additionally, the platform’s task management tools have streamlined communication with on-site staff, improving overall operational efficiency.
⛔ Tedious process of verifying attendance records
As mentioned earlier, managing attendance for multiple stores was challenging.
Previously, we used fingerprint scanners to track attendance. However, retrieving attendance records was cumbersome, as we had to request data directly from the provider each time. Employees couldn’t access their own attendance records and had to rely on store managers, who in turn had to request data from HQ—resulting in significant inefficiencies.
✅ Real-time attendance tracking
We’ve replaced fingerprint scanners with Shopl’s attendance feature, which has simplified attendance management across all our stores.
Now, I can view all attendance records in real time, eliminating the delays and effort associated with the previous system. Employees can also record entries like breaks or time off, which are crucial for payroll calculations, directly through Shopl. This ensures transparency and accuracy for both staff and management.
Shopl’s features have streamlined our processes and saved us significant time, allowing us to focus more on strategic priorities.
⛔ Managing schedules with Excel and messaging apps was inconvenient
Previously, we managed employee schedules using Excel and messaging apps.
Store managers would create schedules in Excel for each employee, then send them to me for consolidation. I would compile these into a master schedule and share it as an announcement. If a schedule needed to be updated, employees would request changes through messaging apps. The store manager or I would confirm the changes and revise the Excel file accordingly.
This process was tedious, especially with frequent schedule adjustments. Consolidating schedules from multiple stores and re-announcing updates became a time-consuming burden.
✅ Effortless schedule management with store-specific templates
Now, we use Shopl’s schedule feature to create store-specific templates for shift management.
Store managers can easily generate and modify schedules using templates tailored to their store’s needs. Employees can request schedule changes directly through the Shopl app, which sends an approval request to the manager. This eliminates the need for messaging apps to communicate every single change.
From HQ, I can review all updated schedules through the Shopl app or dashboard, making it much easier to manage shifts across multiple stores.
⛔ Messy and all-over-the-place reporting
Managing a large number of stores meant dealing with a significant volume of daily reports.
Previously, reports were submitted through various channels, such as messaging apps or phone calls, resulting in a scattered reporting process. Reports didn’t consolidate into one place, so I had to manually gather and organize them.
This manual consolidation process was not only time-consuming but also frustrating, and I had long wanted to improve the disjointed reporting workflow.
✅ Centralized reporting with Shopl’s To-do feature
Now, we handle all task reporting through Shopl’s To-do feature.
By setting recurring tasks for each store, the system automatically assigns them to the relevant employees or stores. This eliminates the need for me to manually manage task assignments. All reports are stored in Shopl, so I can review task progress in real time through the app or dashboard without having to consolidate data from multiple sources.
Additionally, if I need to provide feedback on a report, I can simply leave a comment. The employee receives a notification, making communication seamless and efficient.
– Min-hwi Cho, Deputy Manager, Sales Planning, V2 Company –
Today, we shared the story of how V2 Company improved employee task management with Shopl.
If you’re looking for a one-stop solution for managing your staff, start with Shopl today!
