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Since our workforce is spread across different locations, I primarily communicate with employees via messaging apps or phone calls. However, this setup creates several challenges when it comes to sharing work-related issues efficiently.
One of the biggest difficulties is the lack of a structured process for managing workplace issues. When employees report on-site issues through mobile messages, I have to manually review each one, propose solutions, track resolution progress, and ensure the issue is fully addressed. On top of that, I need to document everything separately on a PC for record-keeping.
Given that on-site employees primarily use mobile devices and don’t have easy access to PCs, finding an efficient way to streamline issue management has been challenging.
Is there a way to quickly receive issue reports, track resolution progress, and manage everything seamlessly?
With Shopl’s [Issue & Resolve Bulletin Board], employees can easily report issues via mobile, and managers can track and document the resolution process—all in one place. Plus, the system automatically organizes all reported issues, providing downloadable reports for hassle-free record-keeping.
Discover how Shopl can make issue management effortless today!
Easily Report Issues via Mobile
Instead of relying on phone calls or messaging apps, use Shopl’s [Posting Board] to streamline issue reporting.
Employees can report workplace issues in real-time by entering details into Shopl. If additional clarification is needed, they can attach photos, videos, or documents. Once an issue is submitted, managers receive instant notifications, ensuring prompt review and response.
Monitor Issues at a Glance and Track Resolutions
Easily review reported issues and track their resolution status via the app or dashboard.
Managers can view all submitted issues, identify unresolved ones, and take necessary actions. To facilitate communication, a comment feature allows direct discussions with employees about reported issues.
Once an issue is resolved, managers can log resolution details, including the action taken and time required, ensuring complete documentation for future reference.
Download Reports for Organized Issue Management
Need a well-organized record of reported issues? Shopl provides downloadable reports for seamless tracking.
Managers can export all registered issues, including resolution details, in PPT or Excel format. This ensures that every reported issue, along with its corresponding solution, is consolidated into a single, easily accessible file.
— Kim Sang-ki, Training Lead, Business Support Division, Hyundai Livart
▸ Read Hyundai Livart's Use Case>
— Jang Hyun-jin, Manager, BUTLER.LEE Business Support Team
▸ Read BUTLER.LEE's Use Case >
Q. Can issues only be reported via mobile?
While employees can only submit issues via mobile, managers and leaders with dashboard access can also log issues from a PC.
Q. Can we create separate issue boards for teams or departments?
You can customize access settings so that only designated employees can submit or view issues, ensuring team-specific issue management.
Are you struggling with repetitive issue management and communication? With Shopl’s [Issue & Resolve Bulletin Board] feature, you can quickly receive on-site issue reports and systematically resolve them. Employees can easily register issues via mobile, while managers can oversee the entire process at a glance through the dashboard. Plus, the report download feature allows for seamless data management. Experience efficient issue management and communication with Shopl today!
