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Efficiently Handle Repetitive HR Policy Inquiries Using AI Chatbots

02-03-2025
🤔 As an HR manager, I constantly receive employee questions about company policies.

Even though we have detailed guidelines, employees often ask me directly instead of looking them up. I try to respond quickly, but when I’m busy, it’s difficult to answer everyone in a timely manner.

Is there a way to handle frequent HR-related inquiries—such as onboarding or employee benefits—more efficiently?

🙆‍♂️ Tired of answering the same HR questions repeatedly? Streamline your HR inquiries with Shopl’s [AI Chatbot]!

HR managers can train the AI Chatbot with company policy documents, allowing employees to get instant answers without needing to contact HR directly.

Start using [AI Chatbot] today for faster and more efficient HR support!

1. Use AI Chatbots to Handle Repetitive HR Policy Inquiries

▪︎ Create AI Chatbots by Inquiry Category, Team, or Department

Organize inquiries into categories such as leave policies and attendance, or set up AI chatbots specifically for different teams and departments.

HR managers can categorize frequently asked questions and create AI chatbots accordingly. Additionally, AI chatbots can be tailored for specific groups, such as new hires, to efficiently handle HR-related inquiries.

▸ Create AI Chatbot >

▪︎ Simply Upload Documents, and the AI Chatbot Learns Automatically

Once you've set up AI chatbots by category, team, or department, simply upload internal documents such as PDFs and Excel files. The AI chatbot will automatically learn from them.

After completing the learning process, the AI chatbot becomes an expert on the uploaded documents, allowing it to provide fast and accurate answers to employee inquiries.

▪︎ Employees Receive Instant, Accurate Answers from the AI Chatbot

Employees can ask the AI chatbot questions anytime through the app and receive precise answers based on learned documents.

With no limit on the number of inquiries, the AI chatbot provides accurate responses to all employee questions. If answering repetitive HR-related inquiries has been taking up too much of your time, let the AI chatbot handle it.

By leveraging an AI chatbot for quick and reliable responses, HR managers can reduce the time spent on employee inquiries and focus on more strategic tasks.

2. Frequently Asked Questions

Q. Can employees access the original document for more detailed information?

A. Yes, they can.

When creating an AI chatbot, administrators can choose whether to allow employees to view the original training documents.

Q. Some policies are time-sensitive. Can the AI chatbot be set to operate only for a specific period?

A. Yes, it can.

Administrators can configure the AI chatbot to be available only for a designated period.

Q. What if an employee asks a question that's not in the learning document?

A. If the question is not covered in the document, the [AI Chatbot] will respond in the following format.

Handle repetitive HR policy inquiries efficiently with Shopl’s AI Chatbot. By leveraging document learning, the chatbot delivers quick and accurate responses, enabling employees to access information instantly while reducing the time HR managers spend on answering inquiries.

Learn More About AI Chatbot Features >
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